In-house IT without hiring
an IT department.

Dedicated senior technician, 2h SLA for critical incidents and up to 3 on-site visits per month. For companies with 50+ computers or infrastructures where every minute counts.

Yes, this is for me
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How it works

Everything starts with a full audit — a senior technician comes to your premises to deeply understand your infrastructure, the needs and risks of your business. This technician remains allocated to your company for the entire duration of the contract.

After onboarding, advanced 24/7 monitoring is active across your entire infrastructure. Critical incidents are picked up within a maximum of 2 hours, standard ones within 6 hours. Your requests go to the front of the queue — absolute priority.

You have up to 3 on-site visits per month included. The senior technician doesn't wait for something to break — they periodically review systems, make recommendations and plan the IT evolution of your company for the medium and long term.

Every month you receive a full report and a review meeting with your dedicated technician — what happened, what's next and how we continue.

Mountain summit success icon — CarpaThin Logic IT goals achieved

Who is it for

Vârful Omu is right for you if you have 50+ computers, critical infrastructure or a business where a few hours of downtime costs you directly. You don't want to hire an internal IT department, but you need exactly the same availability and expertise.

We work with companies that have moved beyond the reactive support phase and want an IT partner who knows the business, anticipates problems and plans strategically. The dedicated technician effectively becomes your company's external CTO.

It is not right for you if you need 24/7 support or SLA under 2h at any hour — these can be added as add-ons.

What's included

What's included in 
Vârful Omu

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Everything from Piatra Craiului +

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From Piatra Craiului:
  • Guaranteed SLA: 12h standard, 4h critical
  • Priority remote support
  • 1 on-site visit / month (emergency)
  • Advanced infrastructure monitoring
  • Proactive maintenance
  • Improvement recommendations
  • Extended documentation
  • Rapid escalation for critical issues
  • Periodic system review
  • IT consultancy on demand
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Dedicated senior technician

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Priority SLA: 6h standard, 2h critical

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Absolute priority queue

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Up to 3 on-site visits / month

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Periodic IT review & planning

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Support for WFH and complex VPN environments

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Critical infrastructures

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Continuous proactive involvement

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Strategic IT consultancy

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Medium/long-term IT planning

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Close to "in-house IT" relationship

What's not included

What's not included in 
Vârful Omu

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24/7 support (available as add-on)

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Custom SLA under 2h

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Permanent on-site technician

Note: 24/7 support can be added as an add-on. If you need a permanent on-site technician, we can arrange a custom solution.

Our commitments

Standard response time 6h guaranteed contractually
Critical incident response 2h guaranteed contractually
Support hours Monday–Friday, 08:00–18:00
Monitoring 24/7 proactive — automatic alerts
On-site visits Up to 3 visits / month included
Technician Senior dedicated to your company
Support priority Absolute priority queue
Monthly report Yes + monthly review meeting
Support channels Email, ticket, direct technician phone

Monitoring runs 24/7. The dedicated senior technician knows your infrastructure and responds quickly to any incident, regardless of complexity.

Additional Services 
(Add-ons)

 

Order Summary

Vârful Omu — Premium IT Management Selected plan
€95 EUR/computer/month

No add-on selected

EUR prices are invoiced in RON at the BNR exchange rate on the invoice date. Total is estimated and calculated per computer.

Questions about Vârful Omu

Everything you want to know

FAQ

The main differences: dedicated senior technician allocated exclusively to your company, 2h SLA for critical incidents (vs 4h at Piatra Craiului), up to 3 on-site visits per month, absolute priority in the queue and strategic IT planning.

Not exclusively, but the senior technician is allocated to your company and prioritises your requests. They deeply understand your infrastructure and don't need to be briefed every time.

The price is per computer. Fill in the form or call us and we'll send you a personalised quote based on the number of computers and infrastructure complexity.

Additional visits are billed at 40 EUR / hour. If you regularly need more, we can discuss a custom package.

Yes. 24/7 support can be added as an add-on. In that case, critical incidents are handled regardless of the hour.

Yes. Contracts of 2+ years benefit from discounts between 10% and 20%, depending on the number of computers and contract duration.

Next step

Let's see if Vârful Omu
is right for you.

A 30-minute conversation helps us understand exactly what you have: infrastructure size, the SLA you need, what critical systems you have. We'll tell you honestly if Vârful Omu is right or if Piatra Craiului is sufficient. No pressure, no obligations.

Schedule a call
Claudiu Vasilache, founder CarpaThin Logic — IT services Iași