Legal Document

Terms and Conditions

Last updated: April 2026

1. Identification of the trader

This website (https://carpathin-logic.ro/) is operated by CarpaThin Logic — Vasilache Claudiu-Gabriel PFA, a Romanian sole trader (PFA — "Persoană Fizică Autorizată") with its registered office in Iași, Romania.

  • Legal name: Vasilache Claudiu-Gabriel Persoană Fizică Autorizată
  • Trade name: CarpaThin Logic
  • Tax Identification Number (CUI): 52647701
  • VAT Number: RO52647701 (VAT registered)
  • Trade Register Number: F2025038505000
  • Registered office: Iași, Str. Fântânilor nr. 43, bl. B14, ap. B39
  • Email: [email protected]
  • Phone: +40 332 633 588

2. Definitions

Within these terms and conditions, the following terms shall have the meaning set out below:

  • "Site" – the website accessible at carpathin-logic.ro and its subdomains.
  • "Services" – the IT, cybersecurity, cloud migration, technical support, backup and recovery services offered by CarpaThin Logic, described on the Site and detailed in individual contracts.
  • "Client" – the legal entity or authorised natural person who contracts our Services.
  • "User" – any person who visits or browses the Site.
  • "Contract" – the written agreement concluded between CarpaThin Logic and the Client for the provision of Services, which mandatorily includes a Service Level Agreement (SLA).
  • "SLA" (Service Level Agreement) – the Service Level Agreement, an integral part of the Contract, establishing response times, availability and mutual obligations.

3. Acceptance of terms

By accessing and using the Site, you confirm that you have read, understood and accepted these terms and conditions in full. If you do not agree with these terms, please do not use the Site. For the actual contracting of Services, acceptance of these terms is supplemented by the signing of a dedicated Contract which will govern the specific service provision.

4. Services offered

CarpaThin Logic offers outsourced IT services for companies, including but not limited to:

  • Remote and on-site IT support;
  • Network solutions (LAN/WLAN, firewall, VPN);
  • Cybersecurity (monitored antivirus, patch management, MFA, EDR);
  • Email migration to Microsoft 365 or other providers;
  • Cloud migration (Azure, Microsoft 365);
  • Data management and GDPR compliance;
  • Automated backup and disaster recovery;
  • IT infrastructure implementation and management.

The complete details of the Services, scope of work, deliverables, applicable SLA and prices are specified in the individual Contract concluded with each Client. In case of discrepancy between the information on the Site and the provisions of the Contract, the provisions of the Contract prevail.

5. Plans and prices

The prices displayed on the Site (for the Dealul Verde, Piatra Craiului and Vârful Omu plans) are expressed in Euros (EUR), per computer / month, VAT not included. Payment is made in lei (RON) at the BNR (National Bank of Romania) exchange rate on the day of invoice issuance, plus VAT in accordance with applicable Romanian legislation.

Prices may be updated periodically. For Clients with an active Contract, prices remain locked for the entire agreed contractual term. Price changes apply only upon renewal, with a minimum 30-day written notice.

Additionally invoiced services (on-site interventions, extended consulting, response to major security incidents) are charged according to the rates set out in the Contract.

6. Payment for services

Payment is made monthly, based on the invoice issued by CarpaThin Logic. The standard payment term is 15 calendar days from the date of invoice issuance, unless otherwise agreed in the Contract.

In case of late payment, CarpaThin Logic reserves the right to charge penalties as provided by law, as well as to suspend the Services after written notification, without such suspension exonerating the Client from the obligation to pay the amounts due.

7. Service Level Agreement (SLA)

Each service plan (Dealul Verde, Piatra Craiului, Vârful Omu) includes a specific SLA with guaranteed response times:

  • Dealul Verde: Standard response within a maximum of 24 hours on working days; urgent response within a maximum of 8 hours.
  • Piatra Craiului: Standard response within a maximum of 12 hours; response to critical incidents within a maximum of 4 hours (contractual).
  • Vârful Omu: Standard response within a maximum of 6 hours; response to critical incidents within a maximum of 2 hours (contractual), 24/7 through active SLA.

The detailed SLA terms, definitions for "critical incident", "urgent incident", "standard incident", as well as the consequences of SLA non-compliance are specified in the Contract.

8. Client obligations

For CarpaThin Logic to be able to provide the Services at the agreed level, the Client undertakes to:

  • Provide access and the information necessary for the provision of Services (credentials, documentation, infrastructure plans);
  • Designate a contact person responsible for operational communication;
  • Not make unauthorised modifications to the infrastructure subject to the Contract without prior consultation with CarpaThin Logic;
  • Comply with payment terms according to the issued invoices;
  • Communicate in a timely manner any modification relevant to the provision of the Services (increase in the number of users, change of infrastructure, relocation).

9. Limitation of liability

CarpaThin Logic undertakes to provide the Services with professionalism, diligence and competence, in accordance with IT industry standards. However:

  • CarpaThin Logic is not liable for indirect damages, consequential damages, loss of profit, loss of business opportunities or loss of reputation;
  • The total liability of CarpaThin Logic towards the Client, regardless of the cause of action (contractual, tort, other legal basis), is limited to the total amounts paid by the Client in the last 12 months of the Contract or to the value of the active contract, whichever is less, except in cases where the law requires otherwise;
  • CarpaThin Logic is not liable for losses caused by security incidents that exceed reasonable protection measures provided in the Contract (zero-day attacks unknown at the time of the incident, state-sponsored attacks, natural disasters);
  • CarpaThin Logic is not liable for failures of third-party services (Microsoft 365, Azure, AWS, Bitdefender, Veeam, Keeper, N-able, internet provider) — in such cases, it will make all reasonable efforts to mediate remediation with the third-party provider.

The above limitations do not apply in cases of direct intent (wilful misconduct) or proven gross negligence of CarpaThin Logic.

10. Intellectual property

All content on the Site — texts, images, logos, graphics, structure, design, source code, case studies, articles — is the exclusive property of CarpaThin Logic or its partners and is protected by Romanian and international legislation on copyright and intellectual property.

Partner logos (Microsoft, AWS, Bitdefender, Veeam, N-able, Keeper, Ubiquiti) displayed on the Site remain the property of their respective owners and are used under partner relationships or in informational context.

Reproduction, distribution, modification or use in any form of the Site content without the prior written consent of CarpaThin Logic is prohibited. For requests to use the content for other purposes, contact us at [email protected].

11. Confidentiality of client information

In the course of providing the Services, CarpaThin Logic may have access to confidential Client information (infrastructure data, passwords, configurations, business data). All this information is treated as strictly confidential and is protected through specific technical and organisational measures.

All employees and subcontractors of CarpaThin Logic sign confidentiality agreements (NDA). Confidential Client information is not disclosed to third parties without the written consent of the Client, except in situations required by law or by competent authorities.

12. Personal data protection

The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR – Regulation EU 2016/679) and applicable Romanian legislation. The complete details regarding the processing of personal data (categories of data, purposes, storage duration, rights of the data subject) are described in the separate Privacy Policy.

13. Cookies

The Site uses cookies for optimal functioning, traffic measurement and improving user experience. The complete details regarding the types of cookies used, their purposes and management options are described in the separate Cookie Policy.

14. Right of withdrawal

For contracts concluded with legal entities (B2B), the right of withdrawal provided in consumer protection legislation does not apply. The conditions for terminating the Contract are specified in its clauses.

For contracts concluded with natural persons (consumers, within the meaning of GEO 34/2014), the Client has the right to withdraw from the distance contract within 14 calendar days from the conclusion of the Contract, without justification of the decision. This right does not apply if the provision of Services has begun with the express consent of the Client within the withdrawal period.

15. Modification of terms

CarpaThin Logic reserves the right to modify these terms and conditions at any time, without prior notice. Modifications take effect on the date of publication on the Site. Continued use of the Site after the publication of modifications constitutes tacit acceptance of the new version.

For Clients with an active Contract, modifications to these terms do not affect contractual clauses negotiated individually, except after written notification and with the Client's consent.

16. Force majeure

Neither party shall be liable for the non-fulfilment of its obligations if such non-fulfilment is caused by a force majeure event (natural disasters, war, large-scale national cyber attacks, governmental decisions, pandemics, prolonged interruptions of national communications). The affected party will notify the other party of the occurrence of the event within a maximum of 5 days.

17. Dispute resolution

The parties will attempt to resolve amicably any dispute arising in connection with these terms or with the Service contracts. If amicable resolution is not possible, disputes will be settled by the competent courts of Iași, Romania.

For consumers (natural persons), in accordance with consumer protection legislation, there is the possibility of addressing:

18. Applicable legislation

These terms and conditions are governed by and interpreted in accordance with applicable Romanian legislation. In case of any contradiction between the Romanian language version and any translated version, the Romanian version prevails.

Contact

For questions related to these terms and conditions, please contact us:

Updated version: 30 April 2026.
These terms and conditions are valid from the date of publication and apply to all users of the Site.