Your infrastructure is critical.
We treat it that way.

SLA guaranteed contractually, response within 4h for critical incidents and a monthly on-site visit. For companies with 10–50 computers that cannot afford downtime.

Yes, this is for me
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How it works

Everything starts with a free audit — we come (remote or on-site) to see exactly what you have: how many workstations, what systems, what backup, what risks. It takes 1–2 hours and by the end you already know a few things you can improve, whether we sign a contract or not.

If we move forward, within the first 48 hours we install the monitoring agent on all workstations and configure advanced monitoring of the entire infrastructure. From that moment we monitor actively — if something is wrong, we find out first.

Support works simply and quickly: you send an email, open a ticket or call. Your requests are treated with priority. A technician picks up within a maximum of 4 hours for critical incidents, 12 hours for standard. Every intervention is documented.

On the 5th of each month you receive a full report and once a month a technician comes to your premises for interventions that cannot be resolved remotely or for preventive maintenance.

Mountain landscape icon — CarpaThin Logic Carpathian brand

Who is it for

Piatra Craiului is right for you if you have a company with 10–50 computers, more complex infrastructure and you cannot afford downtime. You need someone who not only monitors, but intervenes quickly and can come on-site when needed.

We work with companies that have moved beyond the "we fix when it breaks" phase and want a real IT partner: SLA written in the contract, a technician who knows the infrastructure, monthly report and on-site visit included.

It is not right for you if you need an exclusively dedicated senior technician and SLA under 4h for any incident — for that we recommend Vârful Omu.

What's included in 
Piatra Craiului

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Everything from Dealul Verde +

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From Dealul Verde:
  • Hardware & software monitoring 24/7
  • Unlimited remote support
  • Professional monitored antivirus
  • Automated patch management (Windows + applications)
  • Backup: Cloud (N-able Cove) + Local
  • Quarterly restore testing
  • Microsoft 365 management
  • Response within 24h
  • Monthly report (security, backup, incidents)
  • Monthly preventive maintenance
  • IT documentation for every computer
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Guaranteed SLA: 12h standard, 4h critical

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Priority remote support

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1 on-site visit / month (emergency)

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Advanced infrastructure monitoring

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Proactive maintenance

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Improvement recommendations

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Extended documentation

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Rapid escalation for critical issues

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Periodic system review

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IT consultancy on demand

What's not included in 
Piatra Craiului

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Full periodic IT review

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Support for WFH and complex VPN environments

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Absolute priority queue

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Dedicated senior technician

Note: These services can be added as add-ons or by upgrading to Vârful Omu.

Our commitments

Standard response time 12h on working days
Critical incident response 4h guaranteed contractually
Support hours Monday–Friday, 08:00–18:00
Monitoring 24/7 proactive — automatic alerts
On-site visit 1 visit / month included
Priority support Yes — over Dealul Verde clients
Monthly report Yes — sent by the 5th of each month
Support channels Email, ticket, phone
Out-of-hours Not included — available as add-on

Monitoring runs 24/7 even outside support hours. If a critical incident is detected outside working hours, you are automatically notified and intervention takes place as soon as possible.

Additional Services 
(Add-ons)

 

Order Summary

Piatra Craiului — Business IT Management Selected plan
€75 EUR/computer/month

No add-on selected

EUR prices are invoiced in RON at the BNR exchange rate on the invoice date. Total is estimated and calculated per computer.

Questions about Piatra Craiului

Everything you want to know

FAQ

The main difference is the SLA and priority. At Piatra Craiului you have a guaranteed 4h response for critical incidents (vs 24h at Dealul Verde), priority support and 1 monthly on-site visit included.

Yes. One on-site visit per month is included in the price and guaranteed contractually. It can be used for emergencies, preventive maintenance or any intervention requiring physical presence.

The price is per computer. Fill in the form or call us and we'll send you the exact price based on the number of computers.

Additional visits are billed separately at 40 EUR / hour (200 RON) for Iași. If you regularly need more, we can discuss a custom package.

Yes, at any time without penalties. The price difference is calculated pro-rata for the current month.

Yes. Contracts of 2+ years benefit from discounts between 10% and 20%, depending on the number of computers and contract duration.

Next step

Let's see if Piatra Craiului
is right for you.

A 15-minute conversation helps us understand exactly what you have: how many computers, what systems, what SLA you need. We'll tell you honestly if Piatra Craiului is the right plan or if Dealul Verde is sufficient. No pressure, no obligations.

Schedule a call
Claudiu Vasilache, founder CarpaThin Logic — IT services Iași