IT issues resolved remotely
We connect a specialist to your computer in minutes, not hours. Real support, whenever you need it, included in your monthly subscription.
THE CLIENT'S PROBLEM
An IT issue in the morning can block your entire day. Every hour lost means money lost, missed deadlines and accumulated frustration.
You call a technician. They come tomorrow. Or the day after. Meanwhile, your business stands still.
WHY US
In Romania, most IT companies work reactively — you call when there's a problem, someone comes, fixes it, leaves. Without knowing how long it takes, without documentation, without guarantees.
We brought the MSP model from the UK: response time guaranteed in the contract, a technician who knows your infrastructure, monthly report with everything that happened. Support treated as a product, not a favour.
WHAT'S INCLUDED:
Unlimited remote support (included in subscription, no extra costs)
Guaranteed response time via SLA: max 4h standard / 1h critical
Access to a specialist technician, not a call centre
Documentation of every intervention
Monthly report with incidents, solutions and response times
Support for Windows, Microsoft 365, network, printers, VPN
Frequently Asked Questions
Everything You Need to Know
FAQ
Depends on your plan. Standard: max 4 hours. Critical (systems completely down): max 1 hour. Both are guaranteed via SLA, not verbal promises.
We escalate immediately — either on-site intervention or we involve the equipment supplier directly. The ticket never stays open without a clear next step.
Yes, a monitoring and remote access agent — installed by us, secured, visible to you at all times. You can deactivate it whenever you want.
Fully included in all plans. No per-intervention costs, no surprises on your invoice.
Ready?
Let's see what we can do
for your business.
We don't make generic offers and don't send prices without understanding your needs. A short 30-minute call helps us see how your infrastructure looks, what works, what doesn't, and where we can bring real value. We'll tell you honestly if we can help. If not, we'll recommend someone who can. No pressure, no obligations, no technical jargon.
